Terms & Conditions of Service

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Contractor", "Customer", or "User") and CustomerDock ("CustomerDock", "we", "us"), operated within the Eryxa Ecosystem. By registering for an account, accessing the contractor portal, or signing a quote via the homeowner portal (/portal/:token), you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Service Description & Operational Scope

CustomerDock is a front-of-house operational tool engineered for Australian trade contractors (tradies). Features include:

• 60-second mobile quote creation with 0ms client-side reactive GST and deposit math.
• Job scheduling, site visit appointments, and team crew dispatch.
• Touchscreen "Sign on Glass" and homeowner customer portal magic links.
• Payment collection via Stripe Connect Standard (cards, Apple Pay, Google Pay) and Direct Bank Transfer (BSB / PayID).
• One-click export of sales invoices and expense dockets to Xero CSV format.

3. Operational Record-Keeping & Anti-Accounting Notice (TASA Compliance)

CustomerDock is strictly an operational business record-keeper, not a registered tax agent, BAS agent, or double-entry accounting ledger under the Tax Agent Services Act 2009 (Cth). Figures presented in BAS summaries reflect in-app recorded sales, quotes, and uploaded supplier dockets. Tradies must provide their generated Xero CSV exports and bank statements to a certified Australian bookkeeper or registered tax agent for formal tax compliance and ATO lodgements.

4. Subscription Plans & Billing

• CustomerDock Pro: Billed at AU$29.00 per month (inc. GST) flat, or AU$290 per year. Designed for solo contractors and small trade crews, with team members and sub-contractors included at zero additional per-seat charge.
• 60-Day Free Trial: All new trade businesses enjoy a full 60-day free trial covering a standard Australian quarterly BAS reporting cycle without entering credit card details.
• Starter Safety Net (AU$0/Month): If a subscription is paused or expires, the account safely transitions to CustomerDock Starter (max 3 quotes per month). All historical client contacts, invoices, quotes, and photos remain fully accessible.
• Grace Period & Cancellations: A 7-day grace period applies to failed subscription payments. You may cancel your subscription at any time with immediate effect.

5. Card Settlement Fees & Direct Bank Transfers

• 0.10% Card Platform Fee: When homeowners settle deposits or invoices via credit/debit card, Apple Pay, or Google Pay via Stripe Connect Standard, CustomerDock applies an edge micro platform fee of 0.10% (10 cents per AU$100) automatically deducted from the gross transaction amount.
• Zero Fee for Direct Bank Transfers: Direct transfers via Australian BSB / Account Number and PayID are 100% free with zero platform fees ($0).

6. Digital Signatures & Legal Enforceability

Digital signatures captured via CustomerDock (whether on mobile touchscreen or homeowner web portal) are valid and enforceable in accordance with the Electronic Transactions Act 1999 (Cth) and corresponding State electronic transactions legislation. Sent or approved quotes generate immutable R2 snapshot archives verifying the agreed terms at the timestamp of approval.

7. Trade Licences & Contractor Responsibilities

Contractors are solely responsible for maintaining valid state trade licences, Home Building Compensation Fund (HBCF) cover, and public liability insurance. CustomerDock displays the contractor's provided Licence Number and ABN as a courtesy badge for homeowner verification.

8. Contact Information

For inquiries regarding these Terms & Conditions, please contact: